The Internet Retailing Awards seek out and recognise achievement by the leading, admired and emulated multichannel retailers. This annual event is a highlight of the retail calendar.

Beyond the channel focus of eCommerce alone, beyond the shores of the UK, our Awards take into account the multichannel, multinational, multi-faceted achievements of retailers who’re connecting most successfully with the digital customer.

Our Awards span the gamut of Internet Retailing activities, are judged by an international panel of highly-experienced commercial leaders, backed by independent research to aid decision-making, and are topped by the discretionary blue riband – the Judges’ Award.


  • Awards open for business

    Categories and Venue announced.

  • Awards Judges announced

    Meet the Internet Retailing elite judging panel.

  • Nominations open

    Nominations open, make sure yours is counted here.

  • Nominations close

    Thank you to everybody who nominated, the final judging will now begin. Come back 20 May to see who has been commended and cast your vote for the Internet Retailing Award.

  • Judging begins

    Judges’ preview (of nominations to date) plus Judges’ nominations and long-list vote.

  • Voting

    Judges vote. Winners and commended retailers determined.

  • Shortlist announced

    Commended list announced (winners revealed at party in June).

  • Reader's choice voting commences

    Readers/public vote for winner of the InternetRetailing Award.

  • Reader's choice voting closes

    Voting closes.

  • The Internet Retailing Awards party

    The Awards Party at One Mayfair.

Contact Details

For any questions or to book a package please call Andy James or Rob Prevett on 020 7933 8999 or email


The Innovation Award - Commercially inventive

Not newness for newness’ sake, but rather inventive and inspiring solutions for problems or the creation of new opportunities. The winner of this Award will have shaken something that needed disrupting, seen something that was obvious once their genius had made it clear, or so improved a business that it has created a new genre, a new mode of business or even a new verb!

Last year's winner

The Omni Award - Channel-knitting seamless capability

Omni channel, omni device, omni-location, omni-format – eCommerce continues to explode in every dimension. We know how challenging core ecommerce is, before increasing complexity exponentially with the new dimension of channels: store, mobile, tablets, kiosks, digital display, print. This Award is for a company that astounds us with its ability to tame complexity merge all channels and touchpoints into a seamless experience for the customer. In our dreams this is the Award we’d like to think of deserving.

Last year's winner

The Mobile Award - The untethered brand experience

The mobile dimension is integral to Internet Retailing. Phablet, tablet, phone or whatever new untethered device comes along, this Award focuses upon the role of mobile, mobility and unchained freedom within multichannel retail. The Award will go to the retailer whose mobile activities extend beyond an obligatory app and tablet optimised site to creating an integrated, coherent and compelling experience under their brand – using the unique capabilities of the device, location and context to reinvent the retail experience.

Last year's winner

The IRIS Award - Digitally-powered bricks, malls and streets

2014 continues the renaissance of the store and in-store experience as a vital component of multichannel retail. Internet Retailing In-Store considers the people, process and technology implications of the digitally-enabled store full of digitally-savvy customers engaging with digitally-empowered staff selling digitally enhanced products and services. Recognising retailers who have moved beyond digital displays and point digital offerings to create an immersive, connected and compelling experience.

Last year's winner

The Customer Award - Love into profit

Sponsored by

This award recognises the impact upon the customer and her experience whether it’s a case of insight to a given segment, an unerring knack of connecting, the greatest customer service or an immersive, breathtaking experience. Most importantly, the Award winner will have made the connection between the customer’s delight and her wallet, demonstrating a commercial benefit from their customer-centricity.

Last year's winner

The Capability Award - The underpinnings of commerce

The underpinnings of commerce If genius is, as Edison claimed, 90% perspiration, then this Award values that 90% of eCommerce which is based upon the consistent, repeated capabilities of operations, IT, logistics, systems and processes. Web-level eye-candy is well and good, but it’s as nothing without the operational capability to deliver on those promises. The winner of this award may or may not have the snazziest interface or the most-hyped consumer brand, but they are efficient, effective and all-conquering with their ruthless capability.

Last year's winner

The International Award - International growth and presence

While the UK is one of the most competitive retail markets in the world, many of the very best companies are seeing significant growth from European and global markets. This Award will recognise retailers who through brand extension, operational capability and market insight have created digitally-led or digitally-enabled international markets for their products and services. The determinant of success being the way they’ve incorporated international growth and performance into their business.

Last year's winner

Market Entry [New for 2014]

Whether a newly-founded retailer with sharp elbows creating a space, or an established retailer embracing multichannel, this Award is to recognise a new market entrant who has – since leaving the blocks within the last three years – has caught the eye of both customers and peers (now known as ‘competitors’!). This Award goes to the retailer that’s not only made a splash, but who looks to be making ripples for a good while to come – perhaps into another Award next year!

Service Sector Award [New for 2014]

Promise, experience and delivery Selling services online has its own challenges and rewards, and this Award looks to recognise those retailers who are taking a share of our customers’ wallets, yet without any physical products to show, sell and ship. While other retailers may envy their lack of physical product, we know that their business lives or dies on the promise, the experience and the memory under their brand. This Award is open to retailers – pure-play and multichannel – who sell direct to consumers yet who do not deal in product. Whether travel, financial services, games, software or innovative service, this Award recognizes the retailing talent beyond the normal notion of a ‘shop’.

Brand Award [New for 2014]

Soup-to-nuts selling Brands create products, desire and demand for their products, and increasingly move from supplying retailers, wholesalers and licencees to direct retailing under their own brand. From concept store to showcase experience, via pop-up, to a vibrant multichannel immersive brand experience, today’s global, authentic and connected brands are vertical, integrated and focused. This Award recognizes a brand that has embraced all aspects of multichannel retail, connecting in a profitable, sustained and market-setting way with their customers, distributors, retailers and international partners.

The InternetRetailing Award - Promise, experience and delivery

Sponsored by

This Award is given by the readers of InternetRetailing – the people’s award. All of the Commended Winners, upon announcement, are eligible for this Award and the readers will choose. Which company has most inspired them, is most deserving of recognition? All bets are off once the voting starts!

Last year's winner

Best Retailer Award - The Judges’ Award 2014

There are “it” bags and “it” moments, and this Award simply says that the Winner has managed to assemble all of the parts in a unique and compelling way. Given solely by the Judges having reviewed all the nominees, voted on according to their own feeling, this Award recognises a company of stature in our industry. As Po, (the Kung Fu Panda) memorably said, “there’s no charge for awesomeness”. At least now, however, there’s an Award.

Last year's winner


2014′s Awards will reflect the market buoyancy and the continued success of, and innovation within, the dynamic multichannel retail sector. Previous winners have included ASOS, Burberry, eBay, Lakeland and Tesco. This year we have ten awards you can nominate for using the forms below.

RETAILER? As a retailer, nominate for free here.SUPPLIER OR PR COMPANY? If you are a supplier or PR company, nominations cost £295+VAT, please use this form.



Our judging panel is drawn from the leading professionals in InternetRetailing. Our judges have previously featured on the cover of InternetRetailing Magazine, spoken at our Annual Conference or done both! The retail leaders are supplemented by industry professionals with a broad and deep insight to our sector, the skills, growth and commercial aspects. Our sponsors’ C-suite staff rounds out the Judges with their expert view of the industry players, current trends and not-yet-public activity from the global leaders.

The Party

The Internet Retailing Awards is the place to meet, celebrate and enjoy our wonderful industry. From Amazon to Waitrose and everyone in between, celebrate a magic-infused evening at One Mayfair with awards, entertainment, exquisite food, cocktails and drinks. Whether a prize-winner, celebrated retailer or industry professional, this is the one event of the year to join your peers in mixing business with pleasure while celebrating a night of monumental achievement.


To sponsor the evening with one of our exciting packages, take a place on the judging panel and to invite your guests to our 2014 Internet Retailing Awards, please contact Andy James, or Rob Prevett, to discuss.

Download Sponsorship Opportunities here.

Download Awards Information pack here.


Any questions?
Give us a call

0207 933 8999

SUPPLIERS – UK £395.00 plus VAT

SPECIAL Early bird £295 plus VAT per order until May 1st 2014

Want to impress your retail clients? Get them a ticket at our special Retailer rate.

Buy your tickets here.

Book your hotel for the night and get the best hotel rates with FRESH, our reservation partners, here.

Early bird tickets to the Internet Retailing Awards 2014 are now on sale.

RETAILERS – UK £195.00 plus VAT

SPECIAL Early bird £125 plus VAT per ticket until May 1st 2014

Book of 6 Tickets for RETAILERS only – UK £870 plus VAT

SPECIAL Early bird £570 plus VAT per order until May 1st 2014

Bring your whole team to celebrate, network and enjoy.

Buy your tickets here.


The Internet Retailing Awards traditionally take place in extremely special locations whether a hidden rooftop or a stunning skyscraper and this year is no exception as we bring the party to One Mayfair, a Grade I listed building constructed in Greek revival style between 1825 and 1828. Chosen to compliment the glamour and prestige of what will be our third annual awards ceremony, this exclusive, elegant venue will be the setting of a magical night.


Stay the night

One Mayfair is ideally situated in the very heart of the City between Marble Arch and Bond Street tube stations but if you are tempted to stay the night, get the best hotel rates with our reservation partners here.